FAQ
General information about tap products
What does detergent on tap mean?
Detergent on tap is an eco-friendly concept that allows customers to buy bulk liquid detergent, directly from the dispenser, in the desired quantity. Thus, we reduce plastic consumption and protect the environment.
Are the products as effective as those in the supermarket?
Yes, our detergents are professional, concentrated and offered in bulk, with an efficiency equal to or superior to the traditional ones on store shelves.
Can I use my packaging to make purchases?
Yes! We encourage the reuse of your own containers to reduce plastic waste.
Is there a minimum order?
No, you can order exactly the quantity you want, whether it's 1 Kg or 20Kg.
How orders work on the site
How do I place an order?
Select the desired products, quantity, add them to the cart and complete the order by filling in the delivery details and choosing your preferred payment method.
Can I change or cancel an order?
Yes, within a maximum of 12 hours of placing the order, and only if it has not already been shipped. Contact us by phone or email as soon as possible.
Do I receive confirmation after placing my order?
Yes, you will receive a confirmation email immediately after placing your order.
Delivery and payment information
How long will it take for my order to arrive?
Delivery is within 1-3 business days, depending on your location.
How much does transportation cost?
The shipping cost is displayed in the cart, before completing the order. We offer free shipping for orders exceeding a certain value.
What payment methods do you accept?
We accept online payment by card, cash on delivery or bank transfer.
Is there a minimum order?
No, you can order exactly the quantity you want, whether it's 1 Kg or 20Kg.
Product safety and effectiveness
Are the products safe for children and animals?
Our products are dermatologically tested and safe for home use. However, we recommend keeping them out of reach of children and animals.
Are the products tested on animals?
No. Our products are not tested on animals.
Can I use tap detergents for laundries or professional use?
Yes! We have special formulas, including concentrated detergents for professional use (Horeca, laundries, hotels).
Return policy and guarantees
Can I return the products I purchased?
For hygiene and safety reasons, bulk products cannot be returned after unsealing. If there are any problems with delivery, please contact us.
What do I do if I received a damaged product?
Please send us a picture of the damaged product within 24 hours of receipt and we will resolve the issue either by replacement or refund.
Environmental protection and packaging
Why should I choose tap detergent?
Actively contribute to reducing plastic pollution and support responsible and sustainable consumption.
Can I return the refill packaging?
Yes! We also offer refills for packaging brought or returned clean.
What type of packaging do you use?
We use recyclable and biodegradable containers where possible.
Other frequently asked questions
Do the products have a fragrance?
Yes, most of our products have a pleasant fragrance, but there are also unscented or hypoallergenic fragrances.
How can I choose the most suitable detergent?
Check out the descriptions on the website or ask for our recommendation by phone or email. We are happy to help you!
Do you also have eco/bio detergents?
Yes, we offer a range of eco-friendly, biodegradable detergents for those who prefer more environmentally friendly formulas.
Do you have a question?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Contact us
